Privacy policy

Last Updated: May 28, 2026

FLOW FLOW, operated by GRAPHENE LOCASIAN LIMITED (referred to as "the Store", "we", "us", or "our"), operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services").FLOW FLOW is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes hoW GRAPHENE LOCASIAN LIMITED (the legal ertity behind FLOW FLOW) collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information, depending on how you interact with the Services:

  • Contact details (name, address, phone number, email address)
  • Financial information (credit/debit card numbers, payment details)
  • Account information (username, password, preferences)
  • Transaction information (items purchased, order history)
  • Communications with us
  • Device and usage information (IP address, browser, browsing behavior)

Personal Information Sources We collect personal information directly from you, automatically through your use of the Services, from our service providers, and from third parties.

How We Use Your Personal Information

We use your personal information to:

  • Provide and improve our Services
  • Process payments and fulfill orders
  • Communicate with you
  • Send marketing communications (with your consent where required)
  • Prevent fraud and ensure security
  • Comply with legal obligations

How We Disclose Personal Information

We may share your personal information with:

  • Shopify and other service providers who assist us in operating our business
  • Payment processors
  • Shipping carriers
  • Marketing and advertising partners
  • Law enforcement or government authorities when legally required

Relationship with Shopify

Our store is hosted by Shopify. Shopify collects and processes certain information about your visit and use of the Services. To learn more about how Shopify handles your personal information, please visit Shopify’s Privacy Policy.

Third Party Websites and Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

Children’s Data

Our Services are not directed to children under the age of 16. We do not knowingly collect personal information from children.

Security and Retention of Your Information

We are committed to protecting your personal information. When you enter sensitive information, such as credit or debit card details during checkout, we use Secure Sockets Layer (SSL) encryption technology to protect your data while it is being transmitted. You can verify that our website is secure by checking that the URL begins with https:// and that a padlock icon appears in your browser address bar.

While we implement reasonable technical and organizational measures to safeguard your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to provide you with the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information.

California Residents – Your CCPA Rights

If you are a resident of California, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:

  • Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you.
  • Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions.
  • Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
  • Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising.
  • Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information.
  • Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise any of these rights, please contact us at info@flowflowstore.com. We will respond to verifiable consumer requests within the timeframes required by law.

Other U.S. Residents Depending on your state of residence, you may have additional privacy rights. We will honor applicable state privacy laws and respond to verified requests accordingly.

EEA and UK Residents If you are located in the European Economic Area (EEA) or the United Kingdom, you may have additional rights under the GDPR or UK data protection laws, including the right to access, rectify, erase, restrict processing, data portability, and to object to processing. To exercise these rights, please contact us using the information below.

International Transfers We may transfer, store, and process your personal information in countries outside of where you reside, including the United States. When we transfer personal information from the EEA or the United Kingdom, we use appropriate safeguards, such as Standard Contractual Clauses, to protect your information in accordance with applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Last updated” date. We encourage you to review this Privacy Policy periodically.

Contact Us

 If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

info@flowflowstore.com

Service Hours: 10:00 AM – 6:00 PM GMT+8（Monday to Friday）

GRAPHENE LOCASIAN LIMITED

B233-12F,2-28 Kwai Lok Street
Kwai Chung, NT, HK

+852 9811 6488 

For the purpose of applicable data protection laws, we are the data controller of your personal information.