Politique de remboursement

We want you to be completely happy with your purchase. If you're not satisfied, you can return eligible items within 14 days of receiving your order.

To Start a Return
Simply ensure the item meets the following conditions:

  • It must be in its original condition: unworn, unwashed, and free of any stains (e.g., from makeup or deodorant).

  • All original tags and packaging must be intact.

  • Please include your proof of purchase (order receipt or confirmation email).

How We Refund

  • For a quick and flexible solution, all approved returns are automatically refunded as Store Credit, making it easy to exchange for a new size or style.

  • A refund to your original payment method is available only if you received a wrong item or one with a manufacturing defect.

  • If you cancel your order before it ships, please contact us via email. We will process your refund after the cancellation is completed.

How Do You Make Returns

Submit a Return Request

Click the profile icon in the store menu, or navigate to the Refund Policy or Returns page, and then apply for a return.

https://account.flowflowstore.com

Log in to Your Account:

    • In the "Email" field, enter your email address and click "Continue."

    • In your email account, open the email from our store and copy the six-digit verification code included in the email.

    • Return to the online store and enter the six-digit verification code.

Click "Apply for Return" for the order you wish to submit a return for.

If your order contains multiple items, select the item(s) you want to return.

Choose a reason for the return and add any notes for the store to review.

Click "Request Return."

If your return request is approved and requires shipping, you will receive an email with shipping instructions and a return shipping label. Your refund and store credits will be issued after the product is returned.

You can always contact us for any return question at info@flowflowstore.com.

About Return Shipping & Costs

  • Return shipping costs are the responsibility of the customer.

  • Please note that original shipping fees are non-refundable.

Important Return Exceptions
The following items and situations are not eligible for return:

  • Items marked as Final Sale.

  • Orders placed using Store Credit (whether from past returns or as compensation).Also we cannot accept returns on gift cards

  • Items that show signs of wear, damage, or do not meet the return conditions stated above.

  • We do not offer change of mind or incorrect sizing.
  • For safety/hygiene purposes, the following items cannot be returned:
    • Accessories (any products within accessories category)
    • Lingerie
    • Underwear
    • Swimwear (without a hygiene sticker) 

A Quick Note on Disputes
Opening a payment dispute or chargeback may extend the refund processing time to 75 days, as this involves third-party financial institutions. We’re always here to help directly—please reach out to us first at info@flowflowstore.com, and we’ll do our best to resolve your issue promptly.

    DAMAGES AND ISSUES

    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

    EXCHANGES 

    We're here to make sure you get the perfect fit and love your items. Here's how exchanges work:

    The easiest way to exchange an item is to place a new order for the size or style you want. Once we receive your original return, we will issue a Store Credit to your account, which you can use for future purchases.

    Please note that original shipping fees are non-refundable and cannot be applied to your new order.

    REFUNDS 
    • Refunds are only eligible for faulty item or if we've shipped the wrong item.

    • Your satisfaction is our priority. Refunds are only issued to your original payment method if you received a faulty item or the wrong product.

    • For returns made with a combination of payment methods (like a credit card and store credit), the refund will first be applied to any gift card or store credit used, with the remainder going back to your card.

    • Please allow time for your return to reach us. Once we receive it, our team will process it promptly. The entire journey, from you sending it back to us completing the refund, can take up to 21 working days (excluding weekends and holidays).You will receive an email confirmation as soon as your refund or store credit has been issued.

    • Your store credit will be delivered via email as a unique code.Please note that this code is valid for 6 months from the date it is issued.

    A Quick Tip

    To get a new item as quickly as possible, we recommend placing a new order right away instead of waiting for us to receive your return. We cannot hold items or process exchanges until the original item is back with us.

    If you have any questions, feel free to contact our friendly support team!